Access to talent and reduced cost of operations were two main go-to factors for ISVs in deciding on offshore QA testing services in the past. This situation has changed quite rapidly in the recent years, thanks to the ever-increasing requirements from the quality discipline in the agile delivery model. DevOps has in certain cases merged the quality function with developers, made everything think of and embrace quality in possible ways, and made testers re-think and re-define their roles in drastic ways. With the overall changing landscape, offshore quality testing services providers are now forced to build a niche in their offerings to continue to remain competitive in what they do. At our end for example, automation continues to be an ever-increasing focus area where we are empowering even the non-programmers to take on test automation (both at coverage and productivity levels), through easy to adopt open source and in-house enhanced test frameworks. We are extending such frameworks to take up more than core functional automation, moving into non-functional test areas too. Other non-functional test attributes such as accessibility, usability, linguistic testing are all attributes we have been extending and enhancing our offerings on.
DevOps requires a cultural mind-set change/shift, which we have been helping organizations achieve. Test Centers of Excellence now need to extend beyond the core bounds of a quality function. Achieving mobile test coverage with the limited time and resources on hand is another area where opportunities are galore. Newer test techniques such as gamification, crowd sourced testing can all bring in enhanced end user focus, if planned well.
Gone are the days when offshore vendors would merely execute what was told and be happy with a good job at it. Value add, above and beyond, innovation, collaboration, conscious yet continuous quality are all keywords, the tester has to incorporate not just to thrive but sometimes even survive – these have become the new norms which will help the tester and the offshore quality testing services provider build a niche. India being a key player in this market is certainly making its way up there with service providers across technologies and domains building their niche. If you haven’t thought of such pockets of excellence for your organization, it’s always better late than never – and that moment to capture is right now!