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What an amazing audience we had in our most recent webinar where we showcased the latest in Digital Accessibility covering WCAG 2.1, mobile accessibility success criteria and how we have leveraged the latest in technology to automate challenging scenarios in this space. The complete recording from this webinar is now available here.
It would not be an exaggeration if the intervention of technology and innovation blurs the existing traditional healthcare boundaries. Studies show that the global digital healthcare market is expected to rise from USD$182.63 Bn (2017) to USD $665.36 Bn (2026) with a CAGR of 15.4%.
This alarming growth has brought the healthcare and life sciences industries to the brink of a humongous disruption. Now, that the future of the healthcare industry is getting defined by radically interoperable data, secured open source platforms and integrated safety measures, how will your app fare in the increasingly competitive and inevitable healthcare digital world? What role is your app going to play in this scenario?
At this point, the proper functioning, user experience and the safety of the patient’s data stored on your healthcare app is of utmost priority and it is important that you pass your app through rigorous healthcare app testing services. These services can seamlessly help, in implementing operational digital strategies, to give the app credibility and edge.
The initial necessities of developing and testing a healthcare app is to access control, promote navigability, implement strict authorization requirements and enforce data safety. As applications grow in complexity by the day it is becoming increasingly important to ensure thorough app testing services are leveraged. Outlined below are some of the core areas to keep in mind:
This is a niche practice to rectify and resolve the loopholes, which may otherwise foster a security breach compromising the integrity, safety and confidentiality of patient’s important data, and reducing the usability of the app. The assessment starts by reviewing the security features and understanding the scope based on which test scenarios are created; an effective toolset is then identified and shortlisted.
The security tester initiates the architectural review process of the app and provides a guide to implement features keeping security in mind. The tester also observes the already existing security features and reconsiders the framework for authorization, authentication, data security, audit logging and more such as:
The above approach increases the development team’s awareness for security vulnerabilities and associated action plans to mitigate them.
It is estimated that the global mobile health market is expected to reach USD$37 Bn in 2019. With app publishers releasing apps for health and fitness, which is increasing by the day, the stat mentioned is only going to increase exponentially. In this competitive market testers need to understand the performance characteristics of the app to ensure it delivers the desired result. Hence, testing under severe load conditions becomes an important factor in this marketplace where users are in abundance, probably millions using the app at the same time.
The process of this test effort, generally starts by analysing the application’s architecture, its components, integrated 3rd party services and the expected capability of the device (connectivity, storage usage, cache memory) to be used by the consumer. These factors provides the tester the potential performance choking points that need to be taken into consideration. The information generally pertains to:
Scalability Issues – The testers provide information on the scalable capacity of the app which is its capacity to scale up or down according to the number of logged on users and altered architecture
Error Rectification – Identifying problems regarding the functioning of the app or elements which may cause a lag in performance. This covers errors due to architecture, software design, hardware capability and all other configurational issues.
Measuring Load Curves – These results from a load test gives an idea of how the app is performing under constant flux of load.
Page Load Issues which determines the time taken by the page to load the user’s device.
Reporting load point, which determines the point at which the server cripples down.
This form of testing is essential in building various customized user scenarios and features that are unique to the healthcare industry. These instances are built and checked in real-time as well as virtually.
Let’s take a critical case scenario of a senior user who wants to use the condition management facility of his healthcare app – will the patient be able to locate and tap the call button quickly? Would he be able to send an alert to the concerned person? The answers to these questions is ‘it all depends upon how easy it is to use the app’. Usability testing services makes sure that solutions to these critical situations are taken care of with utmost priority.
Usability test serves as a blueprint for the actual performance in real-time. The customized test plan for any healthcare app though doesn’t have a set structure but generally comprises of the test sections mentioned below:
Healthcare organizations are continuously making necessary advancements due to the rising demand of new healthcare mobile apps. However, it is also essential for developers to have a thorough understanding of HIPAA (Health Insurance Portability and Accountability Act of 1996) compliance. This compliance outlines the necessary safety precautions and implementations that software developers must adhere to. The act was created to formulate the flow of ePHI (electronically protected health information) and to protect the same from frauds, thefts and unauthorized access. To make your app HIPAA compliant the following needs to be addressed:
Technical safeguards – This comprises of access control, which strongly defines unique user identification, emergency access procedures, automatic logging off from the system and complete encryption. Apart from above, while transmitting ePHI over any network specific security mechanisms must be implemented to ensure that there is no loophole in the transmission.
Physical safeguards – These include facility access control, which allows only those with authorization to access the ePHI. Any distributed stream of devices such as laptops, desktops, tablets and smartphones must be screen protected and logged off before the user leaves.
Administrative safeguards – These manage the development, implementation and maintenance of ePHI protection measures. They also ensure only relevant ePHI data can be accessed and only by authorized users. In case of data breach there must be a backup function that alerts the affected users and authorities.
To ensure the health of your healthcare app, it is advisable to opt-in for independent software testing companies who test and bring in HIPAA compliance. Going the other way might cost you a fortune as initiating from scratch is quite an expensive process. If you are still not able to determine the health of your healthcare app simply request a call back, to see how we can help
Let’s understand quality – ‘The benchmark of excellence’, which may be high, low, good or bad, depending upon how we address it with respect to the subject being addressed to. Applying these concepts on the development and testing of a mobile or web app would mean ‘a certain degree of value’ which in this case would mean ‘bug free to a large extent’, ‘do as assigned’ or ‘a degree of stability’ when we talk with reference to the user.
The approximate revenue generated worldwide in 2019 from mobile app amounts to approximately USD$ 462 Bn. The figure clearly indicates that the revenue game is huge and anyone not being an active part of the same is definitely losing out in the game.
So, what could make you a bigger player? The answer is very simple – Trust & Assurance, of the company, of the client, of the consumer, of the brand and more. This means higher the assurance level, greater is the impact and bigger is the revenue generated. That brings us to Quality Assurance.
Comprehensive Quality Assurance Services helps clients get a constant quality product across channels, operations, platforms and businesses. The quality assurance platform effectively uses a combination of several other rigorous testing services such as DevOps practices, Automation Services, Cloud testing and more to help build a digital reputation and an easy digital transformation journey with elevated customer experience. It combines principles of process re-engineering with machine learning, cognitive computing and artificial intelligence, to boost the efficiency of the test authoring process and its execution.
With continuous disruption in the software testing industry and amid the proliferation of the evolving digital technologies, quality assurance testing services must be taken at topmost priority. With new apps and software being launched every minute in the hyper-connected digital industry today, customer experience has been shifted to a challenging position, with respect to the quality and reliability of the app. It demands comprehensive quality and digital assurance services to accelerate and rekindle the same.
Today, technology is rapidly reshaping the connection between patients, healthcare providers and the healthcare technology system. In this emerging trend the mobile devices have been playing a crucial part being omnipresent. The healthcare system provides access to critical data and enables the healthcare providers to take necessary action by preventing errors and thereby improving the quality. The transformational journey solely relies on the assurance and reliability of the app. Thus empowering the patients to make effective use of digital channels.
The rigorous testing for usability and accessibility has engineered consumer experience and has proved effective quality assurance (QA) plays an equally important part. To summarize the highly critical health sector relies on quality assurance services due to these below mentioned factors:
New age digital technologies are transforming the way in which the travel industry has been operating. From travel apps and hotel owners to flight operators and other business players in the industry, it is critically important for all of the above to keep up with the changes in the digital technologies and quality assurance services. Any player not keeping up with the same may drastically lose on customer experience and can face a negative impact, thus resulting in harming the reputation. We thus arrive at a logical conclusion that sound investment in digital assurance & quality testing services will make the entire process seamlessly smooth.
The evolution of technology and digitization of the banking sector has elevated it from being a basic necessity to being a trend that delivers value across organizations. In this advanced digital ecosystem multiple banking channels such as IVR, mobile, internet banking and other finance heavy processes need a seamless customer experience across all points. Quality assurance plays a crucial role in delivering a quality experience with security testing, integration testing, validation system and compliance testing across networks. This is done to ensure that irrespective of the device or location, the customer is able to perform the desired operation.
With the ubiquity of smartphones, banking and finance sector has witnessed a huge wave of transformation and have leveraged mobility as a platform for hassle free banking services and benefits. Effective digital assurance services for mobile apps thus ensure loyal customers, seamless access to data and secure B2B transactions which in-turn provides omni-channel experience with emerging mobile technologies.
The global E-Learning market is all set to hit USD$ 325 Bn mark. The figure clearly marks the effective intervention of technology in the field of education. With mobile based applications being omnipresent in the field of education, its use in delivering the teaching and learning material is discreetly known as E-Learning. This form of education is quite prominent in universities and significantly differs from the conventional form of education. With quality assurance and digital accessibility services creating a blended form of E-Learning, it can thus seamlessly mix with technology and traditional learning methods.
With increased level of awareness in the education sector these quality services make sure that the app caters to what it is meant for, i.e monitoring the performance, demonstrating outputs and an efficient workflow. Various researches show that the success of these E-Learning apps depend upon a number of factors such as:
As the world converges with digital technology, cloud computing and virtual classrooms are becoming a regular practice and since E-Learning comprises of discrete and distinct learning elements, customer experience is certainly the top most priority here. And with a continuous rise in the demand for responsiveness and usability, the scope for comprehensive testing services is only going to expand.
Industries today solely depend upon the security, accessibility, performance, usability and digital quality assurance in order to achieve complete customer satisfaction and attain the top position in the market. One must understand that digital assurance is not only limited to testing services but also is responsible for a higher ROI, that is expected post implementation of the testing services. On the other hand conventional QA methods must also equally support the aforementioned digital tasks. Below is a sample table explaining the basic variations between QA & DA
|Focuses on complete customer experience, therefore should act as the parent process||Focuses on satisfying the digital demands of the customer such as usability, UI, performance etc|
|Must adapt to multi-directional approach to ensure complete digital agility||Ensures agility and leads to a well-organized methodology across business collaterals|
|Application level process:
||Complete life cycle automation:
|Simple data plotting||Next generation data integration system to check the relevance of the gathered data|
|Depends on production defects||Advanced analytics
While developing mobile app testing strategies for multichannel apps the main focus should always be the customer’s experience and it can only be achieved when you can adhere to some basic points such as:
It is necessary to add a rich and engaging experience with explicit QA testing services so that your end user becomes the sole reason of success of your digital business. To become a game changer here, simply harness the power of technology to sense and predict the requirement and deliver the need.
Global eCommerce is poised to skyrocket to $3.5 trillion in 2019 and $4.5 trillion by 2021. It is estimated that more than 95 percent of shoppers will use online channels to buy products by 2040. Businesses are adapting fast to the dynamic online ecosystem to serve their customers better.
A report by Adobe Analytics showed online sales in the last holiday season from November to December 2018 to be $126 billion in the US. The record holiday sales and promising forecasts for the future, are a strong indicator for every business to stay on top of their eCommerce game. The holiday season poses an incredible opportunity for online retailers to increase their YoY sales.
With every retailer vying to take a pie of eCommerce, competition has become stiff. Starting with Black Friday, Cyber Monday all the way to Christmas, businesses need to keep their eCommerce platforms prepared for an incredibly high volume of traffic. Normal seasons also see a high user load, necessitating a 24*7 monitoring of eCommerce platforms and applications and an ongoing curated effective digital strategy.
Here are a few essential things businesses must keep in mind to make themselves business competition-ready for the big holiday season and even otherwise.
No matter how good a deal you offer or how feature rich your application is, if your website is slow or web pages do not open up; customers will abandon it out of frustration – this is also called bounce rate where they leave your application. Hence, it should be the priority of every tester to ensure that the website is able to load swiftly in the event of high traffic.
Businesses should analyse historical data judiciously to calculate an absolute approximation of spike in traffic. Aside, other relative components including hardware, network bandwidth and database should be tested to identify whether the entire infrastructure is ready to bear the expected load or not. It would also help in adjusting the application’s performance profile accordingly.
Testers are also required to analyze the number of concurrent requests the existing systems can handle during the event of maximum load. Aside, testers need to identify whether response time for test paths is acceptable or not, analyze the reasons for weak performance and browser compatibility issues amongst others.
Appropriate load testing will also help in determining whether the website or application requires more load balancers or not. It will help in eliminating the problem of refused connections which could lead to unsatisfied customers.
The number of offers and discounts on products and services increase exponentially during the festive season. Hence, it is essential for eTailers to make sure that all the items and offers are displayed correctly on the product page.
Aside, testers should also ensure that products and related discounts are reflecting appropriately, cataloguing of the products is done correctly and browsing of products is easy. Testing all search options, the number of products displayed on each page and that there is no duplication of products on the list, are important too.
Also, make sure that pagination and filtering options are working in harmony to ensure ease of browsing for the user.
Does Best Buy’s Black Friday crash in 2014 or the Lowe’s crash of 2017 ring a bell? In both cases, customers had to abandon the deals on the checkout page. And the major reason of these infamous crashes was the surge in mobile traffic. Apart from customer frustration, it resulted in a lot of goodwill and financial loss.
More than 63 percent of people access the internet on their mobile devices. And more than half of Americans buy things on their smartphones. Aside, a growing number of millennials are more inclined towards using their smartphones to shop online for holidays and festivals. Hence, it is crucial for every eCommerce business to make their website as mobile-friendly as possible.
Testers need to ensure that mobile performance of the eCommerce platform is top-notch. The mobile website or application should not crumble under the heavy load of users. Apart from testing the overall performance of the website, testers need to identify and analyse problems including mobile latency and run mobile network speed simulation to ensure optimal performance on the mobile platform.
Shoppers often abandon the deal at the payment stage due to the slow performance of the eCommerce platform. Test engineers need to make sure that the entire checkout process is user-friendly and fast. Testers need to make sure that all the discount codes are working correctly. Regression testing should be done on all inactive and active discount codes.
Aside, make sure that discount codes are not adding unwanted load on the database as this can significantly impact the performance of the website during peak load times. And finally, testers need to identify whether all payment options are working efficiently under peak load conditions or not.
eCommerce websites become the most loved targets for hackers during the festive and holiday season because they handle a lot of personal and financial data of customers. A shocking report revealed that almost 29 percent of website traffic is to attack the sanctity of eCommerce portals. And the risk increases manifold during the holiday season.
Hence, testers should make sure the eCommerce website and application’s security is not compromised by any means. Analysis of secured handling of incoming and outgoing data, payment gateway, and penetration testing to identify and rectify vulnerabilities should be done thoroughly. Aside, a multi-layered security approach should be implemented to make security ironclad.
In summary, eCommerce website or application is the digital gateway to your business endeavours. Hence, it is essential to embrace the right testing strategy which enables you to achieve desired results by delivering a flawless buying experience to your customers.
QA InfoTech is a leading name in delivering exceptional testing solutions to clients globally. Contact us to help you make your eCommerce business ready for the upcoming holidays.
As per the World Quality Report 2018-19, end-user satisfaction has become the top QA priority. This user-centric technology trend would have been impossible a decade ago. But customer-focused digital transformation initiatives have changed the way technology is being used by businesses. The increasing adoption of DevOps, cloud and agile in the emerging tech has also transformed the way testing is being done in the past few years.
This is why efficient software QA testing has become business-critical for enterprises. It is essential to get the job done with the support of all the required resources. Previously, outsourcing was primarily done to cut costs but now outsourcing QA has become an efficient way to achieve better business outcomes.
While business leaders all over the world push to implement innovations and new features; it is important to ensure the world-class quality of the product. Keeping a dedicated QA and software testing company at the helm of affairs can benefit the process of software development in several ways. Some of the core ones are as outlined below:
Money is one of the major factors that enterprises consider while deciding to outsource any service. And in current economic conditions, it has become more imperative to focus on bottom lines.
Let us say that you decide to build an in-house testing team. It would require you to pay salaries of experienced test engineers, buy testing tools and invest in an IT infrastructure to support the team. You would also need to train your resources as per your business requirements. The cost of all this will run into thousands of dollars. And it would also not guarantee to meet your future testing requirements.
However, you can outsource the entire QA and software testing at a fraction of the cost. You get access to already an experienced and qualified team of test engineers with state-of-the-art testing infrastructure. Aside, you end up spending nothing on the purchases of automation tools and specialized equipment. Not all organizations may be in need to outsource QA completely, as they may already have an inhouse team, but let’s say you are a start up that has not invested in this space yet, it is a worthy option to consider.
The whole sole team of development and testing might lose much-needed objectivity to achieve desired results. Assigning the task of QA to a completely different team could help in achieving unbiased testing results. Aside, outsourcing of QA tasks to a specialized organization also means that you leverage highly competitive and capable resources of the market to work on your product. Unbiased testing will help in identifying errors at an early stage with the help of expert resources.
For instance, if a defect is identified in the design phase of the Software Development Cycle (SDLC) as we know, it is much cheaper to fix it. However, if the same defect stays unidentified through the entire phase of SDLC and is caught during production then the cost to fix it is often multiplied by a factor of 10. The same bug caught during the implementation phase would cost half of what it would have been during the production phase. When you have a dedicated team focusing on quality, your effiencies are much better in catching issues early on.
Less than 25 percent of users return to the apps for the second time. Amid such cut-throat competition and low retention rate, it is crucial to wow customers at first sight. You will not get a second chance to present your poorly built product.
Independent Verification & Validation (IV&V) is an essential part of mature processes. Organizations familiar with process quality improvement are most suitable for defect or problem identification.
Outsourcing QA resources also means that your organization is able to focus solely on the development endeavours of the organization. You get to work single-mindedly on your core expertise to build your business. Herein you also get specialized services including non functional test skills around performance, security, accessibility etc. which you may not have in-house.
Advancements in technology and automation have also automated several parts of QA testing. Organizations that plan to set up a QA and testing team might find it difficult to leverage the full benefits of automation tools. You would always need an experienced and competent team who has a better understanding and hands-on experience with advanced automated QA tools and techniques. And building such kind of team takes a lot of time and resources.
Outsourcing the QA and software testing job means you will get instant access to an experienced pool of experts who have experience handling automation for several products, domains, technologies across tools, bringing in all of that experience to your door step.
There are always instances when you are running out of time to complete your development. In such situations, QA and software testing takes a back seat. It results in a bug-prone and mediocre quality product which nobody wants. When you have the pressure to meet the project deadline, it is always beneficial to get some help to expedite QA and testing work.
The assistance of a specialized outsourced team of testers is nothing less than a boon in such situations. Test engineers can easily handle the QA and software testing part of the project, giving you the bandwidth to focus on development.
Using and paying only for the number of resources you require is only possible with QA outsourcing. It happens often that the app becomes more complex during the development phase than the one you originally planned for. In such scenarios, you need more resources and technical expertise to test the app. Outsourcing QA can save your day within your budget.
Faster release cycles require instant ramp-up of resources and you might need to ramp it down at the same speed. With outsourcing QA you can also reduce the deployment of resources and pay only for what you exactly need.
The popularity of the DevOps approach to QA has made organizations create several internal teams to integrate the process of development and testing simultaneously, as a shared function. However, it comes with a severe drawback. You are never able to visualize the problems and bugs present in your code if you are designing and developing the product as well.
Outsourced QA and software testing ensures a completely objective outlook of your code. External testers who are trained to pinpoint every single bug will analyse everything from a fresh perspective without being biased to any side.
QA and software testing is a tedious and inevitable process that requires a lot of resources and expertise. Being a crucial part of SDLC, QA deserves proper automation tools and the right expertise.
In addition to the above, as extended teams of product groups we are also able to act as true quality enablers bringing in objective automation frameworks for the entire team to use, in bringing in automation early on, in a shift left engineering approach.
We at QA InfoTech, offer cutting-edge QA and software testing services to our clients. Our team of experienced and highly skilled test engineers is well aware of the latest industry trends and methodologies in the software testing domain. We exercise “Follow the Sun” approach and other efficient delivery models to ensure efficient round-the-clock service to all of our clients.
MCA or BE/ BTech/ MTech/ MS in CS or IT and excellent communication skills.
1. Should have 8+ years of working experience in Dotnet, MVC.
2. Candidate should be comfortable with .NET Framework.
3. Candidate have knowledge and experience with C#, VB.Net, ASP.Net, HTML and Cookie Handler, SQL Server & Deeplink URL.
4. Should have a depth knowledge of MVC and 3 Layer Architecture in .NET
5. Should have effective client communication skills
6. People from product development background will be strongly preferred
7. Should be able to join in 7 days.
8. Should be an ardent and passionate programmer
9. Should have designed, developed and released at least 1 product/application of acceptable scale in an end to end manner
10. Be strong in development processes and methods (e.g. version control, code review, release management)
Exp.: 9+ yrs
No. of Openings: 1
• 5-8 years experience , good communication skills.
• LAMP stack (Linux-Apache-MySQL-PHP)
• Strong PHP and MySQL skills
• Java Skills
• Unit Testing with PHPUnit and Junit
• Object-Oriented Design Skills
• GitFlow Workflow
Note : Knowledge on ETL is a PLUS.
Exp.: 7-10 yrs
No. of Openings: 2
Q A QA InfoTech is a C M M i CMMi Level III and I S O ISO 9001: 2015, I S O ISO 20000-1:2011, I S O ISO 27001:2013 certified company. We are one of the reputed outsourced Q A QA testing vendors with years of expertise helping clients across the globe. We have been ranked amongst the 100 Best Companies to work for in 2010 and 2011 & 50 Best Companies to work for in 2012 , Top 50 Best IT & IT-BMP organizations to work for in India in 2014, Best Companies to work for in IT & ITeS 2016 and a certified Great Place to Work in 2017-18. These are studies conducted by the Great Place to Work® Institute. View More